Easy Step-by-Step Guide to Registering Your SSGC Complaint Online

How to Register an SSGC Complaint Online – A Step-by-Step Guide

Facing issues with SSGC services? Whether it’s low gas pressure, billing errors, or other service problems, registering a complaint online is the quickest way to resolve your concerns. This guide provides step-by-step instructions to file and track SSGC complaints online for a hassle-free experience.

Step-by-Step Guide to Registering Your Complaint Online

Step 1: Visit the SSGC Website

  • Navigate to the SSGC official portal or mobile app.
  • Find the “Customer Support” or “Complaints” section.

Step 2: Fill Out the Complaint Form

  • Provide key information:
    • Customer Number (found on your bill)
    • Meter Number
    • Name, Address, and Contact Information

Step 3: Describe Your Issue Clearly

  • Provide a detailed description of your issue, such as gas supply disruptions, incorrect meter readings, or billing disputes.

Step 4: Submit Your Complaint

  • Double-check the details and click “Submit”. A complaint reference number will be issued for tracking.

Additional Contact Options for SSGC Complaints

If the online portal isn’t accessible, you can call the regional helplines:

  • Karachi Helpline: (+9221) 9902 1000
  • WhatsApp Karachi: 0320-6868915 & 0320-6868916

FAQs

You can register your complaint by visiting the SSGC official website or using the mobile app. Go to the “Helpline & Complaints” section, provide your customer and meter numbers, describe the issue, and submit the form. A tracking number will be provided for follow-ups.
You can report billing errors, gas supply issues, meter malfunctions, and low-pressure problems. Choose the appropriate category in the complaint form for faster processing.
Complaint resolution times depend on the issue. Gas leaks and supply problems are typically addressed within 24 to 48 hours, while billing issues may take up to 10 working days.
Yes, you can use the complaint reference number on the SSGC website or app to track the status of your complaint.
If your complaint remains unresolved, contact SSGC customer service or escalate the matter to OGRA (Oil and Gas Regulatory Authority) for further assistance​.
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