Karachi Water and Sewerage Board Bill: Your Guide to Checking and Paying Online

Online Duplicate Retail Bill Duplicate bill is temporarily unavailable due to server maintenance

Check Karachi Water & Sewerage Board Bill

The Karachi Water and Sewerage Board Bill is an essential aspect of managing household utilities in Karachi. Understanding how to check and pay your bill online can save you time and ensure you never miss a payment. In this guide, we will explain the steps to access your KWSB bill, obtain a duplicate, and make payments using various convenient methods.

What is the Karachi Water and Sewerage Board Bill?

The Karachi Water and Sewerage Board (KWSB) oversees the supply and management of water and sewerage services in Karachi. Each customer is assigned a unique 11-digit consumer number that tracks their water usage and sewerage services. This number is crucial for accessing your KWSB bill online.

How to Check Your KWSB Bill Online

Checking your Karachi Water and Sewerage Board Bill online is straightforward. Follow these steps:

  1. Visit the KWSB Bill Checker Website: Go to the official KWSB website to find the bill checker.
  2. Enter Your Consumer Number: Locate your 11-digit consumer number on a previous bill or at the top of your current bill.
  3. Fill Out the Captcha: Complete the captcha to verify you’re not a robot.
  4. Submit: Click “Submit” to view your bill, which will display your outstanding balance and usage details.

This online method saves you time and lets you view your bill from the comfort of your home.

How to Get a Duplicate KWSB Bill

If you have misplaced your bill, you can easily obtain a duplicate through the following methods:

Online

  1. Go to the KWSB billing page.
  2. Enter your consumer number and captcha.
  3. Click “Submit” to view and download your duplicate bill.

Phone

Call KWSB at 99230317 during office hours to request a duplicate bill.

How to Pay Your KWSB Bill

KWSB offers several convenient payment options to ensure you never miss a bill:

Online Payments

You can pay your bill online through e-payment services. This option allows you to avoid long queues and make payments anytime, anywhere.

Payment Locations

If you prefer to pay in person, visit various banks and post offices, including:

  • Pakistan Post Office
  • Habib Bank
  • United Bank
  • Allied Bank
  • MCB Bank
  • Bank Al Habib

Additionally, you can pay at the National Bank of Pakistan Awami Markaz branch, which is open from 10:00 AM to 10:00 PM.

How to Get a Water Connection in Karachi

To obtain a new water connection in Karachi, follow these steps:

  1. Fill Out the Application Form: Obtain the form from KWSB’s revenue office.
  2. Provide Necessary Documents: These typically include proof of property ownership or tenancy.
  3. Deposit the Fee: Pay the fee at a designated bank as directed by the revenue office.
  4. Submit the Application: After paying the fee, submit the completed form and payment receipt to the revenue office.

This process ensures you receive a legitimate water connection without unnecessary delays.

A Brief History of the Karachi Water and Sewerage Board

The KWSB was established in 1983 to address the growing demand for water distribution and sewerage services in Karachi. Before KWSB, water distribution was managed by multiple agencies, leading to inefficiencies. The Karachi Water Management Board (KWMB) was formed in 1981 but struggled due to its lack of a strong revenue base.

The Sindh Local Government Ordinance of 1983 transformed KWMB into KWSB, consolidating all water and sewerage services under one authority. Since then, KWSB has been responsible for maintaining Karachi’s water infrastructure and has initiated various projects to meet the city’s growing needs.

The Importance of Your Consumer Number

Your consumer number is vital for your KWSB account. This unique 11-digit number is assigned to each customer and is used to track water and sewerage usage. It is essential for paying bills, checking balances, and contacting KWSB for any issues. If you don’t know your consumer number, find it at the top of your KWSB bill.

Can I Pay My KWSB Bill Online?

Yes! Paying your Karachi Water and Sewerage Board Bill online is one of the most convenient options available. You can use online banking services or visit the KWSB website to make your payment through their e-payment system. This option not only saves time but also helps you avoid late fees.

How to Register Complaints with KWSB

KWSB provides an e-complaint service for customers who experience issues with water supply or billing. To register a complaint:

  1. Visit the KWSB website and navigate to the complaints section.
  2. Fill in your details, including your consumer number.
  3. Submit the complaint and track its status online using the e-tracking feature.

KWSB Helpline & Complaint Numbers

  • Helpline Number: +92 21 9921 1100
  • Complaint Number: +92 21 9921 1111

KWSB Office Location in Karachi

The KWSB head office is located at:

KWSB Head Office
A. S. Awan Building,
M.A. Jinnah Road,
Near Ameer Shah Ghulam Ali Shah,
Karachi, Sindh 74000, Pakistan.

Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday & Sunday: Closed

This location serves as the central hub for KWSB operations and is accessible for residents to address any water supply or sewerage-related concerns.

Location Map:

Find the KWSB office easily using the map below:

FAQs

If you lose your KWSB bill, simply follow the steps above to retrieve a duplicate copy online or request one by phone or email.
You can pay your Karachi Water and Sewerage Board Bill at various banks and post offices, including those listed earlier.
You can contact KWSB via phone at 99230317 or email at info@kwsb.gos.pk.

Conclusion

Managing your Karachi Water and Sewerage Board Bill is easy once you know the process. Whether you’re checking your bill online, requesting a duplicate, or making a payment, KWSB offers several convenient options. By staying informed and utilizing the online tools available, you can ensure your water supply remains uninterrupted and your bills are paid on time.